Frequently asked questions
- 01
Higher income: Short-term rentals offer greater flexibility and can generate higher rental income, especially during peak tourist seasons or major events.
Flexibility: Landlords can reclaim their property whenever needed.
Reduced vacancy rates: Short-term rental platforms and management companies help quickly fill vacant periods, maximising property utilisation.
- 02
Property amenities: The property should have basic living essentials such as furniture, kitchen appliances, WiFi, and cleaning supplies. (We can assist with improvements and arrangements—our team will provide guidance.)
Safety standards: Compliance with local fire and safety regulations, such as installing smoke alarms and fire extinguishers. (We can also assist with these preparations.)
- 03
Tenant screening: Short-term rental platforms and management companies conduct background checks and use rating systems to ensure tenant reliability.
Review system: Most platforms (such as Airbnb) provide guest review systems to help landlords select responsible tenants.
Regular inspections and maintenance: Our cleaning team inspects the property after each stay, carries out necessary maintenance, and claims compensation from the platform if needed.
- 04
Self-management vs professional management: Landlords can either self-manage the property (which requires time and effort) or entrust a short-term rental management company. We offer full-service solutions, including pricing, guest sourcing, cleaning, and maintenance.
- 05
Fee structure: Management companies typically charge a fixed fee or a commission (usually 15-30% of rental income), depending on the services provided and market standards.
Transparent pricing: Ensure all fees are clearly outlined before signing a contract.
- 06
Dynamic pricing: Adjust rental rates based on market demand, seasonal trends, and local events.
Stylish property finishes: Modern furniture, good lighting, and aesthetically pleasing décor can justify premium pricing. Modern furniture, good lighting, and aesthetically pleasing décor can justify premium pricing.
High-quality photos and descriptions: Professional photography and well-written listings increase visibility and booking rates.
Excellent service and reviews: A professional management team ensures positive guest experiences, leading to better ratings and increased bookings.
- 07
Short-term rental platforms: Most platforms (such as Airbnb, Booking.com) provide automated booking management, calendar synchronisation, and communication tools to simplify management.
Professional management company: If you choose our services, we will handle all guest communication, booking management, and customer service.
- 08
Rental income tax: Short-term rental income is usually taxable. The exact tax rate depends on local regulations, so we recommend consulting a tax advisor.
- 09
Local laws: If the landlord lives in the property, there is no restriction on rental duration. However, fully rented properties are typically limited to 180 days per year.
- 10
Timely communication: Our 24/7 customer support team promptly addresses guest concerns and complaints.
Preventive measures: Clear and accurate listing descriptions help manage guest expectations and reduce disputes.
Management company support: If you choose our services, we handle all guest complaints, maintenance, and emergency situations.
- 11
Basic essentials: Furniture, appliances, bedding, towels, kitchenware, and cleaning supplies.
Extra amenities: High-speed WiFi, a coffee machine, and air conditioning enhance guest experience.
- 12
Target audience and fees: Different platforms cater to different markets (e.g., family travellers, business guests) and have varying fee structures.
Platform features: Consider features such as pricing tools, insurance coverage, and tenant screening options. Our management team selects the most suitable platforms based on your property’s location and target audience.
- 13
Daily operations: Handling bookings, guest communication, and check-in/check-out coordination.
Cleaning and maintenance: Ensuring the property is professionally cleaned and well-maintained after each stay.
Pricing management: Adjusting rental rates dynamically to maximise earnings.
Financial management: Managing rental income and ensuring tax compliance.
- 14
Comprehensive services: Including marketing, pricing strategies, guest communication, cleaning, maintenance, and financial management.
Market expertise: Professional companies leverage industry experience and data insights to optimise rental income.
Time-saving solutions: We handle the daily operations so landlords can enjoy hassle-free rental income.
- 15
Guests: Cleaning fees are included as an extra charge in the booking price.
- 16
No, they won’t! Although short-term tenants change frequently, we ensure professional cleaning and maintenance after each stay. Regular property upgrades may even enhance its market appeal.
- 17
Estimated costs:
1-bedroom: $5,000 - $6,000
2-bedroom: $7,000 - $8,000
3-bedroom: $9,000 - $10,000
- 18
Yes. However, furniture must align with our recommended style and quality standards to ensure consistency and guest satisfaction.