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  • What are the advantages of short-term rentals compared to long-term leases?
    Higher income: Short-term rentals offer greater flexibility and can generate higher rental income, especially during peak tourist seasons or major events. Flexibility: Landlords can reclaim their property whenever needed. Reduced vacancy rates: Short-term rental platforms and management companies help quickly fill vacant periods, maximising property utilisation.
  • What are the requirements for listing a property as a short-term rental?
    Property amenities: The property should have basic living essentials such as furniture, kitchen appliances, WiFi, and cleaning supplies. (We can assist with improvements and arrangements—our team will provide guidance.) Safety standards: Compliance with local fire and safety regulations, such as installing smoke alarms and fire extinguishers. (We can also assist with these preparations.)
  • How can I ensure my property’s security and maintenance?
    Tenant screening: Short-term rental platforms and management companies conduct background checks and use rating systems to ensure tenant reliability. Review system: Most platforms (such as Airbnb) provide guest review systems to help landlords select responsible tenants. Regular inspections and maintenance: Our cleaning team inspects the property after each stay, carries out necessary maintenance, and claims compensation from the platform if needed.
  • Do I need to manage the property myself?
    Self-management vs professional management: Landlords can either self-manage the property (which requires time and effort) or entrust a short-term rental management company. We offer full-service solutions, including pricing, guest sourcing, cleaning, and maintenance.
  • How much does a short-term rental management company charge?
    Fee structure: Management companies typically charge a fixed fee or a commission (usually 15-30% of rental income), depending on the services provided and market standards. Transparent pricing: Ensure all fees are clearly outlined before signing a contract.
  • How can I maximise my short-term rental income?
    Dynamic pricing: Adjust rental rates based on market demand, seasonal trends, and local events. Stylish property finishes: Modern furniture, good lighting, and aesthetically pleasing décor can justify premium pricing. Modern furniture, good lighting, and aesthetically pleasing décor can justify premium pricing. High-quality photos and descriptions: Professional photography and well-written listings increase visibility and booking rates. Excellent service and reviews: A professional management team ensures positive guest experiences, leading to better ratings and increased bookings.
  • How are bookings and guest interactions managed?
    Short-term rental platforms: Most platforms (such as Airbnb, Booking.com) provide automated booking management, calendar synchronisation, and communication tools to simplify management. Professional management company: If you choose our services, we will handle all guest communication, booking management, and customer service.
  • What taxes apply to short-term rentals?
    Rental income tax: Short-term rental income is usually taxable. The exact tax rate depends on local regulations, so we recommend consulting a tax advisor.
  • What legal regulations must I follow for short-term rentals?
    Local laws: If the landlord lives in the property, there is no restriction on rental duration. However, fully rented properties are typically limited to 180 days per year.
  • How are guest complaints and issues handled?
    Timely communication: Our 24/7 customer support team promptly addresses guest concerns and complaints. Preventive measures: Clear and accurate listing descriptions help manage guest expectations and reduce disputes. Management company support: If you choose our services, we handle all guest complaints, maintenance, and emergency situations.
  • What amenities should be provided in a short-term rental?
    Basic essentials: Furniture, appliances, bedding, towels, kitchenware, and cleaning supplies. Extra amenities: High-speed WiFi, a coffee machine, and air conditioning enhance guest experience.
  • How do I choose the right short-term rental platform?
    Target audience and fees: Different platforms cater to different markets (e.g., family travellers, business guests) and have varying fee structures. Platform features: Consider features such as pricing tools, insurance coverage, and tenant screening options. Our management team selects the most suitable platforms based on your property’s location and target audience.
  • What does short-term rental management include?
    Daily operations: Handling bookings, guest communication, and check-in/check-out coordination. Cleaning and maintenance: Ensuring the property is professionally cleaned and well-maintained after each stay. Pricing management: Adjusting rental rates dynamically to maximise earnings. Financial management: Managing rental income and ensuring tax compliance.
  • What support does a short-term rental management company provide?
    Comprehensive services: Including marketing, pricing strategies, guest communication, cleaning, maintenance, and financial management. Market expertise: Professional companies leverage industry experience and data insights to optimise rental income. Time-saving solutions: We handle the daily operations so landlords can enjoy hassle-free rental income.
  • Who pays the cleaning fee?
    Guests: Cleaning fees are included as an extra charge in the booking price.
  • Will short-term rentals affect my property’s value?
    No, they won’t! Although short-term tenants change frequently, we ensure professional cleaning and maintenance after each stay. Regular property upgrades may even enhance its market appeal.
  • How much does furnishing a short-term rental cost?
    Estimated costs: 1-bedroom: $5,000 - $6,000 2-bedroom: $7,000 - $8,000 3-bedroom: $9,000 - $10,000
  • Can landlords purchase their own furniture?
    Yes. However, furniture must align with our recommended style and quality standards to ensure consistency and guest satisfaction.
  • What is the guaranteed minimum rent (GMR)?
    The guaranteed minimum rent is a fixed annual rental income agreed upon in the contract, ensuring that landlords receive a stable income regardless of market fluctuations.
  • What happens if the actual rental income is lower than the guaranteed minimum rent?
    At the end of the year, if the total rental income falls below the guaranteed minimum rent, the landlord will receive the difference to meet the guaranteed amount.
  • What is the contract term for the guaranteed minimum rent?
    The GMR agreement is based on a one-year contract.
  • How is the management fee calculated if rental income exceeds the guaranteed minimum rent?
    If the rental income exceeds the guaranteed amount, 25% + GST of the total income will be charged as a management fee.
  • What if the rental income exceeds the guaranteed amount, but after deducting the 25% +GST management fee, it falls below the guaranteed rent?
    Example Calculation: Guaranteed rent: $20,000/year Scenario 1: Annual income = $24,000 $24,000 × 27.5% = $6,600 (management fee) $24,000 - $6,600 = $17,400 Since $17,400 is below the guaranteed rent, the landlord still receives $20,000. Scenario 2: Annual income = $30,000 $30,000 × 27.5% = $8,250 (management fee) $30,000 - $8,250 = $21,750 Since $21,750 exceeds the guaranteed rent, the landlord receives $21,750.
  • How does the guaranteed rent benefit landlords?
    Landlords can ensure a stable income even during market downturns or off-peak seasons. This minimises the financial risk of vacancies and rental price drops, offering greater financial security.
  • How does the guaranteed rent compare to market rent?
    The guaranteed rent is typically lower than the market rent, but it provides a stable income source. If the rental market performs well, landlords may earn more than the guaranteed amount. However, if market conditions decline, they are still assured of receiving the minimum rent.
  • Will I receive the guaranteed rent even if my property is vacant?
    Yes, landlords will still receive the agreed minimum rent even if there are no guests staying for a period of time. This is one of the biggest advantages of the GMR scheme. Full Lease (Master Lease) Scheme
  • How much is the rental under the rental guarantee scheme?
    The rental amount is typically 5%-20% higher than long-term rental rates, depending on the property’s location and condition.
  • What factors determine the rental amount?
    Geographical location Property condition and maintenance status
  • What costs does the landlord need to cover during the lease period? Landlord pays:
    Landlord pays: Water bills Municipal fees Property management fees Landlord does NOT pay: Electricity, gas, and internet bills Furniture, appliances and soft finishes
  • What is the contract duration for the rental guarantee scheme?
    The standard lease period is one year, as stated in the contract.
  • Will market price fluctuations affect the rental under the rental guarantee scheme?
    If the long-term rental market declines, the agreed rental amount remains unchanged and will still be paid as per the contract.
  • Can I switch to the short-term rental scheme during the rental guarantee period?
    No, once the one-year master lease contract is signed, the agreement must be followed until the contract ends.
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